BPO Training 

                                           Business Process Outsourcing                                                

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company.Because the mortgage process involves such complex processes and operations, organizations turn to business process outsourcing to improve efficiency and cut costs. The role of BPO companies in the mortgage industry is multifaceted. ... At Rely Services, one of our areas of expertise is the mortgage BPO process.BPO is an acronym that stands for business process outsourcing. ... There are quite a few different tasks you can choose to outsource. These include accounts payable, customer/call center relations, document management, human resources (HR), payroll, and social media marketing. Outsourcing is different than automation.Business process outsourcing is the act of outsourcing some aspect of your business's operations to a third-party vendor or service provider. A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses

Why do you want to join a BPO?

Technology is evolving. ... Hence, the BPO companies are getting exposed to new work opportunities and projects. Freshers who join the BPO/ITes industry now, can easily boost their skills and become doubly more productive in the log run.

Top 10 BPO interview questions and answer

• Tell us something about yourself. ...
• What is BPO? ...
• Why do you want to work at a BPO? ...
• What is the difference between inbound and outbound calling? ...
• Can you work night shifts? ...
• Are you willing to relocate? ...
• Why should we hire you? ...
• What are your major strengths and weaknesses?

Business process outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider. ... BPO is often divided into two main types of services: back office and front office. Back-office services include internal business processes, such as billing or purchasing
Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations. BPO is also known as information technology enabled services (ITES)

BPO Company Jobs by Salary

Job TitleRange
Job Title:Customer Care Executive Range:₹106k - ₹416k
Quality Assurance (QA) Specialist Range:₹208k - ₹1m (Estimated *)
Customer Service Team Leader Range:₹108k - ₹389k (Estimated *)
Operations Team Leader Range:₹171k - ₹889k (Estimated *)

Qualification required for BPO job

For a BPO job, the basic educational qualification is Intermediate or Plus 2, for a nontechnical voice based BPO category job. Good communication skills and knowledge, fluency and good accent and a presentable voice are a must.

Top skills of a successful call center agent

• Knowledge Retention. An agent's mission is to provide the highest quality support to customers. 
• Attention to Detail. Being a call center agent can sometimes be monotonous. ...
• Organization. ...
• Flexibility. ...
• Friendly. ...
• Calm Under Pressure. ...
• Effective Communication Skills. ...
• Speed.

A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity. A call centre performs that part of a client's business which involves handling telephone calls.The booming business process outsourcing industry is indeed a good career option for aspiring graduates and even for management students.

First introduce yourself by saying your name and where you reside. Then tell why you should be hired for this post and what qualities you have, from your past experiences, that should be good for this job. A one-minute introduction of yourself will do the job.

Why should we hire you? 

Make your lack of experience work in your favour. Use this as a strength and tell the panel you are fresh, enthusiastic, hungry and ready to get started! You want the panel to hire you because of your passion for this job and how much you are attracted to their company

Best bpo Training

TRANSORZE SOLUTIONS|

Transorze Solutions is established in Trivandrum, India since 2010, totally dedicated in providing the services of Medical Transcription Training, Medical Coding Training and Medical Scribing Training through our centres in Calicut, Kollam, Cochin, Kottayam, Thrissur, Pathanamthitta, Nagercoil & Coimbatore. The company has got five better years of experience in Medical Transcription/coding training and it services. In this process of providing better services, the company has categorized its services in the form of different wings.